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March 30, 2015

From the CEO's Office

​​What a busy and exciting time for NAO and our AHEC network!​ Beyond scaling up the CDC HPV Project with the Regional Coordinator position interviews last week and this week, and preparing for the 3rd Annual NAO Policy Briefing in Washington, DC on April 15th, planning continues for our Spring Business Summit in May. As the final details for the meeting get settled, please be sure to register as soon as you can. I'm very excited about the meeting agenda​ we'll have for attendees. Register here:

I know many of you have a great deal of products, resources, materials, and curricula that support your--and our--mission that ​other AHECs could greatly benefit from having. Please consider ​participating in the first ever NAO "Marketplace". As we've never done this before, it is a bit of an experiment (come try something new!), though I ​have every confidence it will be a useful, successful endeavor upon which we'll be able to build. As a reminder, this Summit is focused on AHEC SUSTAINABILITY, which ​is important to us all, obviously. Come learn with and from your colleagues. We all have a great deal to offer. ​ Looking forward to seeing YOU there!​

Marketplace Description in the Summit Agenda

The Marketplace is designed for fast-tracking exploration and contracting of “deployment ready” AHEC-related products and services. It also allows the opportunity for AHECs to license, sell, and/or adopt programs, products and services that will serve to create sustainable organizational growth. Reserve your booth now for the NAO 2015 Business Summit. For only $250.00, you can have the opportunity to make your program, product or service go national. Don’t miss out!

National Training Center

HPV Regional Coordinator Interviews Underway

Last week, the NAO-NTC team interviewed eight candidates for HPV Regional Coordinator positions in their respective regions. Interviews will continue this week in an effort to hire a total of 10 coordinators in regions across the nation to support the HPV project. We've been pleased with a number of applicants in each region as well as their caliber of skills and expertise. We hope to have all 10 hired within the next two weeks!

"Tuesdays with Trachtenberg"

The next "Tuesdays with..." call will be Tuesday April 7th from 12:30-1:30 EST: Please dial in at 1-605-475-3220: Passcode: 245171#. Please join us to see where the dialogue will ​go. ​It's been lovely getting to talk with AHECers from all over the country-​- a number of whom are new or I haven't yet met in person.

The Geriatric Scholars Community: VA Office of Rural Health Geriatrics Scholars Program, the Consortium of New York Geriatric Education Centers​: A New Partner of NAO​

​The Geriatric Scholars Community is an initiative from the James J. Peters VA Medical Center’s Geriatric Research, Education, and Clinical Center (GRECC) in collaboration with the VA Office of Rural Health Geriatrics Scholars Program and the Consortium of New York Geriatric Education Centers​ and now a partner of NAO​.

Geriatric Scholars Community is a learning community for primary care providers and staff. It facilitates interactive, interdisciplinary learning and fosters an environment that allows health care staff to join a community of practice. Flexible course materials include archived webinars, videos, clinical demonstrations, interactive forums, and comprehensive tool kits for download. The Geriatric Scholars Community is excited to launch the first in a series of new asynchronous multimedia instructional courses. Log onto and create a free user profile. Once you have created your profile, click on the Chronic Disease course and select The Chronic Disease Multimedia Instructional course.​

Have a great week!


Recruitment announcement:

Physicians, nurse practitioners, physician assistants, or other providers practicing in community health centers and primary care practices are invited to participate in a Health Sciences Library System -University of Pittsburgh study.

The purpose of this study is to validate whether or not a web based clinical information tool provides access to free relevant information that can be used at the point of care.

For this reason, the study needs primary care providers working in community based or primary care settings to individually volunteer for one month to use a web site to answer their day-to-day patient care questions. The use of the web based clinical information tool will take place where the provider currently uses the Internet to do this task. At the end of the month, these providers will be asked to complete an online questionnaire about their perception of the site. This questionnaire will take about 10 minutes to complete.

Primary care providers willing to participate in this validation study will receive an email containing directions on how to access the site, a short video about the site, and other instructional information for the study.

Web analytic software will be used to monitor the use of the site through collecting and analyzing non-identifiable usage information. Non-identifiable usage information includes search feature usage, keywords used in search, and time spent on the site.

There are no foreseeable risks associated with using this web site or with completion of the online questionnaire. All references to study participant names, and any other identifiable data, will be kept anonymous if used in any report, presentation, or publication.

Participation is voluntary, and participants may withdraw from the study at any time.

After completion of the study and the questionnaire, each participant will receive a $500.00 stipend in a prepaid debit card, along with instructions on how to activate the card.

Whether or not you choose to participate in this study will have no effect on your relationship with the NN/LM MAR or with the Health Sciences Library System - University of Pittsburgh.

If you have any questions or wish to participate, contact Charlie Wessel, Principal Investigator, by phone at 412-648-8730 or by email at

Psychological Health Webinar:
Legal, Ethical, Security and Privacy Issues Relating to the Use of Behavioral Health Technology Tools in Clinical Care

March 26, 2015, 1-2:30 p.m. (ET)

As behavioral health care providers embrace the integration and incorporation of technology into current practice, it is important to understand both the benefits and risks.  The presentation will include a discussion of statutory and regulatory guidance regarding security and privacy issues involving telehealth and other types of behavioral health technology tools in the clinical environment.  Specifically, it will address the Health Insurance Portability Act of 1996 (HIPAA), the Privacy Act and related DoD guidance and will discuss ethical considerations regarding the use of technology in a clinical setting.
During this webinar, participants will learn to:

  • Identify security and privacy risks related to the use of mobile technology in clinical care
  • Evaluate potential security and privacy risks in current clinical practice
  • Implement administrative, physical and technical safeguards used to protect patient data
  • Interpret the security and privacy guidelines and be able to explain them to patients to allow them to make informed decisions regarding their health data


Bryan Wheeler, J.D.
Office of General Counsel
Defense Health Agency
Falls Church, Virginia


Kathleen G. Charters, Ph.D., RN, CPHIMS
Clinical Information Systems Specialist
Defense Health Agency, Healthcare Operations, Clinical Support, Health Systems Performance
Falls Church, Virginia

Continuing Education

Continuing education credit is available from Duke Medicine. You must register by 3 p.m. (ET) March 26, 2015, to qualify for the receipt of continuing education credit.

To qualify for receipt of continuing education credit for applicable webinars, eligible participants must create a profile in the Duke Medicine Learning Management System and register for the event on, or before, the event registration deadline. Complete responses to all pre-registration questions are required to be eligible to receive credit for attending this event. For guidance on creating a user account and event registration in the Duke Medicine Learning Management System site, please visit

The awarding of continuing education credit is limited in scope to health care providers who actively provide psychological health and traumatic brain injury care to U.S. active-duty service members, reservists, National Guardsmen, military veterans and/or their families.
For details, please visit:


Sign up for the webinar at http:

Upon completion of registration, a confirmation email will be sent providing webinar event details.
If your network security settings do not allow access to the Duke Medicine website, use another network or device to access the registration page. Once registered, you may use Adobe Connect or Defense Connect Online to attend the webinar.

If you have questions or need assistance, please email the DCoE webinar team .

Opioid Prescription Management Toolkit for Chronic Pain
Sustainable Solutions for Vermont: Practice Fast Track

What is this toolkit and why was it created?

This toolkit is a collection of best practice strategies for managing opioid prescriptions in primary care (and other) ambulatory settings. The strategies resulted from a two-year project (The Opioid Prescribing Quality Improvement Project, 2012-2014) to identify the most helpful methods used to create predictable and well-managed opioid prescribing patterns for physicians, nurse practitioners, and physician assistants and their patients.

What are some of the best practice strategies for managing opioid prescriptions?
New regulations around the prescribing of chronic opioids require the use of consent forms/treatment agreements and use of the prescription monitoring system. The standard of care supported by boards of medical practice across the country recommend, under certain circumstances, a variety of practice strategies to safely prescribe and monitor chronic opioid treatment. These strategies include assessing risk for misuse, use of pill counts and urine drug testing, best-practice documentation, standardizing prescribing intervals to minimize communication issues between the patient, office staff, and prescriber, and others.

What are some of the results from the opioid prescribing two-year project?
All ten practices enrolled in project reported positive results from the best practice strategies they chose to implement from the toolkit. The strategies helped prescribers standardize their approach and increase confidence in managing opioid prescriptions, helped practices change their support systems, and increased provider and staff satisfaction regarding the way opioid prescriptions are managed.

Who is the target audience for this toolkit?
This toolkit is intended for ambulatory care practices who leaders, providers, and staff want to improve the process of managing opioid prescriptions for their chronic pain, non-palliative care patients.

Where can I find a copy of the toolkit?
The toolkit is posted on the UVM Office of Primary Care and AHEC Program website at

March 19, 2015

AHRQ’s Primary Care Practice Facilitation Forum

New & Noteworthy

PCMH Resource Center

The primary care medical home, also referred to as the patient centered medical home (PCMH), advanced primary care, and the healthcare home, is a promising model for transforming the organization and delivery of primary care.

We provide implementers, decision makers, and researchers with access to evidence-based resources about the medical home and its potential to transform primary care and improve the quality, safety, efficiency, and effectiveness of U.S. health care.

Please visit us at

This electronic newsletter continues our efforts toward building a learning network for individuals with an interest in practice facilitation. We will use this listserv to share questions and answers submitted by learning forum members, as well as resources, research articles, and events of interest to the community.

Upcoming Newsletter Focus – Previewing New Modules

Helping Practices Optimize Electronic Health Records (EHRs) for Patient-Centered Medical Home (PCMH) Transformation and Quality Improvement

Practices can optimize their EHR to support key PCMH functions. This topic is the focus of a new module in our upcoming, expanded version of The Practice Facilitation Handbook: Training Modules for New Facilitators and Their Trainers. Our upcoming newsletter will explore best practices for practice facilitators beginning to utilize the power of EHRs, including how to identify key EHR-related workflows in a practice and helping practice facilitators understand the roles they can play and the important decisions they can make when helping their practices.

This module was the focus of our October webinar which you can still listen to through this link: Use of Health IT. This includes full access to all the resources available during the live event.

Additionally, if you would like to listen to any of our other PF webinars in the series, regarding the PF Case Studies, Supporting Patient Safety, Patient Engagement, or Introducing the PF Curriculum, respectively, please click the appropriate link and register for the event you wish to listen to. If you have already registered for these events, simply sign in. This will bring you to all of the resources available during the live event, including audio and a slide deck.

Related Resource

Updated Resource! AHRQ’s PCMH Citations Collection

This searchable database allows policymakers and researchers to identify the leading resources on the medical home by topic, population, bibliographic information, or keyword. It includes journal articles, reports, policy briefs, select newsletter/trade publications, and position statements. The collection now includes over 1800 items published through December 2014 and new citations are added on a quarterly basis.

Call for Reviewers

Office of the National Coordinator for HIT (ONC) Looking for Reviewers

ONC is a looking for Objective Reviewers for the three Funding Opportunity Announcements (FOAs) made public February 3, 2015:

The application deadline for all three FOAs is April 6, 2015 and ONC is looking for Objective Reviewers to help with the selection process in late April 2015.

If you are interested in being an Objective Reviewer please submit your resume/CV to by tomorrow, March 20, 2015.

Upcoming Event

Care Management: Key Elements and Implications for Medical Practice, Health Policy and Health Services Research

Register Now! Wednesday, April 15 from 2:00 – 3:00 p.m. ET

AHRQ and the University of Utah are hosting a webinar to discuss a white paper highlighting care management and the findings of various AHRQ-funded studies. Moderated by Janice Genevro and Michael Harrison of AHRQ, speakers include:

  • Ed Wagner, MD, MPH, Group Health Research Institute Senior Investigator and Director (Emeritus), MacColl Center
  • Timothy W. Farrell, MD, AGSF, University of Utah
  • Andrada Tomoaia-Cotisel, MPH, MHA, PhD (Cand), University of Utah
  • Debra Scammon, PhD, Julie Day, MD, University of Utah
  • Michael Magill, MD, University of Utah

There is no cost to participate and pre-registration is not required. To attend the webinar, either:

· Join the WebEx Meeting: click, Password: Ahrq123, or

· Join by phone: Call toll-free at 1-877-668-4490 (US/Canada), Access code: 715 471 447

If this information was forwarded to you and you would like to subscribe, please email and include “subscribe” in the subject heading

This service is provided to you at no charge by the Agency for Healthcare Research and Quality.

To unsubscribe, please click here.

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