NAO Update
August 13, 2012

1. From the Executive Director's Desk
I hope you all are getting settled back into your daily routines since the conclusion of the excellent NAO 2012 Conference in San Antonio. Planning for 2014 will begin in the next couple of months, though the NAO Conference Planning Committee is taking some well-deserved downtime. In the meantime, there are a number of initiatives and activities that continue to move forward that I'm still sorting out. So many excellent ideas and potential partnerships came out of the conference that I'm working to follow up on!

I will be in Washington in a couple of weeks to continue pushing Federal support for the AHEC Program with Senate and House Members of the Labor-HHS Appropriations Subcommittee. I will keep you all posted as to the outcome of my discussions, and am pleased to report that I'll be joined for at least some of my visits by NAO's incoming Board President Mary Mitchell from the Manhattan-Staten Island AHEC in New York. Additionally—and you'll see more information about this here in coming weeks—advocacy and outreach to Congressional Members will be a significant and growing component of NAO's strategic plan for FY13 (and beyond, of course). Stay tuned for further information, and, in the meantime, be sure to invite your Congressional Member to your center or to an event or two that you might be hosting while Congress is on recess and in their home districts.

NHSC Ambassador Conference Call
I am pleased to report that AHECs were the primary component of the most recent NHSC Ambassador's Call. Victoria Lowe, Director of Workforce Development at Eastern Connecticut AHEC, presented, "A Quick Guide on Collaborating Efforts with Academic Partners, NHSC Sites, and your Local AHECs." The highlights of the discussion can be accessed when you click here.

Have a great week!


2. Veterans Mental Health Project SPOTLIGHT!
Diane Yelverton, director of Program Services & Marketing at Wake AHEC in NC, has the following VMH experience to share.

On August 3, Wake AHEC hosted "Supporting Military Families: Children Serve, Too!" with 120 counselors, nurses, PAs, NPs, psychologists, social workers and ministers attending. The conference addressed challenges faced by military families and specific impact on children. Emphasis was placed on National Guard and Reserve service members/families that may not have access to resources afforded to active duty members. The program was supported by several components of the North Carolina National Guard and Fort Bragg. Topics included Military Culture, VA Resources, TRICARE, Behavioral/Mental Health Issues of the Military Child, Promoting Resiliency during Deployment, and a panel of military spouses who have experienced numerous deployments. Participants networked and learned about joining the registry for providing treatment and support for families. Asking every client/patient if he/she is military or has a family member in the military was emphasized, and a form developed to identify students of military families in Wake County schools was distributed.

Share your plans, activities and successes in the Monday Update. Send a 100-word or less description of what you are doing to Attach supporting materials or include links to online resources. These will be featured in the Monday Update.

3. Next Veterans Mental Health Webinar to be Friday, September 7
Find out what we have accomplished and where this project is headed in the next fiscal year. Attend A-TrACC TA Webinar 214T-A, Project Wrap Up and Next Steps, led by Mary Wainwright, Project Director, and Kyle Peplinski, HRSA A-TrACC Project Officer.

Register: September 7, 1:00 PM Eastern

4. Final Veterans Mental Health Reporting Forms Available: Send Us Your Data Now!
The final evaluation and reporting forms and guidelines for the A-TrACC Project for the Behavioral/Mental Health of Veterans/Service Members & Families are now available on the A-TrACC website or in the A-TrACC Vets Mental Health Resource Room. Reports must be submitted on the spreadsheet provided. For this fiscal year, all reports are due by August 30, 2012. If you cannot meet this deadline, contact Gretchen Forsell at ASAP.

Complete a separate spreadsheet for each CE event. If you have already used previous versions of these materials, that is fine. Report what you have in the respective areas of the spreadsheet, and contact us with questions. Thank you for your participation in this project. We will be providing more TA and support in FY 2013, so keep up the good work!

5. Field Guide Now Available – July 2012
The July 2012 edition of the A-TrACC Field Guide Suggestions for Collecting and Reporting HRSA BHPr Performance Measures can now be downloaded from our website and the Adobe Connect Resource Room. This Field Guide was created by A-TrACC to foster data collection from the perspective of AHEC center staff. The sample forms and associated guidelines gather all field data needed from participants, students and AHEC staff to meet the requirements of the current BHPr Performance Measures. AHEC Centers and Programs are free to adapt and use these forms to meet their specific needs. Their use is not required by HRSA. For more information contact A-TrACC at

For guidance regarding performance measure requirements, tables and definitions, contact your HRSA Project Officer or refer to the current version of the Performance Report for Grants and Cooperative Agreements manual posted on the HRSA website at

6. Please Help: Advocacy Work Needed

To All Center Directors,

It was just wonderful seeing so many of you at our National Conference in San Antonio. For those of you who did not make it, you were missed.

As a follow-up, we have plenty of advocacy work to do. We know that our congressional representatives are on break from now until September 10. During this time, please try to engage your legislators in local AHEC activities as much as possible. The increased visibility for our programs, nationwide, is our most important asset right now.

If you can, please let us know what, and how you are doing. Send our Executive Director a quick e-mail so he can build on your local activity when he is in Washington, D.C.

Looking forward to seeing you at our Fall Meeting.

Mary Mitchell, Executive Director, MSI AHEC
President-Elect, NAO

7. Utilize the Safety Net Medical Home Initiative (SNMHI)
The SNMHI has recently posted a new publication and a webinar. Publications and webinars are available on the Safety Net Medical Home Initiative's website.

2012 Summer Medical Home Digest (July 2012)

This information-packed issue of the Digest features a broad array of topics related to medical home transformation and quality improvement. The issue includes articles on engaging staff in measurement and quality improvement, the role of the RN in direct patient care, and balancing supply and demand in a practice. The issue also features two interviews, one reflecting on how to keep the patient voice at the center of care and another on Group Health's patient-centered approach to managing phone calls.

NEW Webinar: Care Coordination in Rural Communities: Preliminary Findings on Strategies used at 3 SNMHI Sites (July 24, 2012). Dr. Sarah Derrett and Katie Gunter share preliminary observations and findings from in-depth interviews with multi-disciplinary teams at 3 rural SNMHI practice sites. The objective of the interviews was to identify strategies used by rural health centers to respond to the needs of patients related to coordination of care.

The goal of the Care Coordination Change Concept is to make the primary care practice the hub of all relevant activity. Care must be coordinated not only within the practice, but between it and community settings, labs, specialists, and hospitals. The responsibility of the PCMH is not just to be informed by community providers and resources, but to reach out and connect in meaningful ways with other sources of service and link with them, so that information is communicated appropriately, consistently and without delay.

To learn more about Care Coordination, please see our implementation guides:

Additional Care Coordination Webinars include:

Mission Statement: The National AHEC Organization supports and advances the AHEC Network to improve health by leading the nation in the recruitment, training and retention of a diverse health workforce for underserved communities.

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Executive Director Rob Trachtenberg | 414-908-4953 |

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